Virgin Media is providing a complimentary upgrade named Smart Support to all its internet users in the UK. This new service operates 24/7, year-round, to ensure seamless internet connectivity.

Smart Support automatically monitors broadband performance and promptly assists customers facing speed or connection issues. Users receive immediate suggestions to resolve problems, aiming to prevent disruptions during activities like streaming or remote work.

Moreover, Virgin Media can remotely perform updates or repairs overnight to avoid disturbing households during the day. If necessary, the service can recommend WiFi Pod or Hub upgrades for enhanced whole-home coverage and even schedule engineer visits at no extra charge for more severe issues.

Gareth Lister, Director of Connectivity at Virgin Media O2, emphasized the importance of providing reliable connectivity through Smart Support. He stated that the service offers continuous monitoring and quick issue resolution, enhancing customer peace of mind.

Virgin Media has confirmed that Smart Support will be available to all customers without any additional fees as part of their standard service package.