EE customers are being warned about a resurgence of a text message scam that is targeting users with fake “EE reward points” offers. The scam prompts recipients to click on a link that leads to a counterfeit EE website. This fraudulent scheme aims to steal both money and personal information, posing a serious threat to unsuspecting individuals. Reports indicate a rise in incidents related to this scam in recent weeks, highlighting the urgency for caution among EE users.
Several EE customers have shared their experiences on online forums to alert others about the deceptive messages. One user recounted receiving a text about rewards and unknowingly accessing a fake EE website, emphasizing the need for vigilance. Another user admitted falling victim to the scam momentarily before realizing the deception and taking prompt action to protect personal data.
Cybersecurity firm Phonely has observed an increase in reports on its scam-tracking platform, indicating that these fraudulent messages are being sent from random numbers impersonating EE. Phonely advises all mobile users to exercise caution when receiving unexpected messages regarding rewards, prizes, or expiring benefits to avoid falling prey to such scams.
Bryn Thompson, Marketing Director at Phonely, emphasized the sophistication of these scam messages, warning that they can easily deceive individuals. Thompson advised against clicking on links in unsolicited texts and recommended contacting mobile providers directly for verification if in doubt.
EE has clarified that it does not operate a points or rewards program, sharing an example of the fraudulent message to help customers identify such scams. The company’s official stance is to ignore messages of this nature and refrain from clicking on any embedded links to maintain security.
The scam message typically states: “The EE points program reminds you: Since you are a high-quality user of our company, we will give you some points as a gift. The points will expire in three working days. Please click on the link below to use your points to redeem prizes in time!” EE reiterated that this message is not legitimate and cautioned recipients against engaging with it or sharing personal information.
To safeguard against falling victim to such fraudulent activities, EE advises customers to avoid clicking on suspicious links or divulging personal details in response to messages related to reward points. It is crucial to exercise caution and verify the authenticity of any communication from service providers to prevent potential scams.
Remember to protect your privacy and security by being cautious with unsolicited messages and refraining from clicking on unfamiliar links. Stay vigilant and prioritize safeguarding your personal information to prevent falling victim to scams.